Customer service


Register Your ZINVO Watch

ZINVO warrants to you that ZINVO Products will be free from breakage or malfunction under normal use due to defects in material or workmanship for a period of two (2) years from the date of receipt (“Warranty”).

Limitation: This Warranty does not extend to the watchstrap, bracelet, finish and crystal.

Warranty Claim: In case of a valid Warranty claim, we will repair, or, at our option, replace any defective Products with the same or a comparable product at our cost. We may refund the purchase price if repair or replacement is not commercially reasonable. Return shipping will be at the cost of the customer for all orders outside the US. Only ONE return label will be issued per order within the US.

No Other Remedies: You shall have no other remedies whatsoever in case of a Warranty claim. Without limitation, you shall not be entitled to any damages whatsoever (including without limitation compensatory, incidental, indirect, consequential or special damages arising from any or all uses of the Products) or a rescission of the sale and purchase contract for any reason.

Null and Void Warranty: The Warranty will become null and void if ZINVO Product is modified or altered, misused, abused, tampered with or taken apart, or if ZINVO Product is repaired by anyone other than ZINVO or one of our authorized repair centers.

How to Claim the Warranty:

Proof of purchase MUST be included in your request to process any and all warranty issues. You must ship or bring the defective Products to ZINVO or one of our authorized representative partners. Please contact us at for information where to ship or bring defective Product and consult with ZINVO’s Return Policy on the website.

When shipping or bringing your Products to specified location, please pack it carefully and securely.

Be sure to include (i) to include your name, (ii) mailing address (street, city, state, zip code), (iii) preferred phone number (with country and area code), (iv) email address (to help expedite your Warranty claim), (v) copy of our order acceptance email or notification and (vi) your note explaining the nature of the problem.

When shipping, we recommend that you insure your Products against damage, theft or loss. We are not responsible for damage, theft or loss during shipping.

In most of the cases, the repair will be completed within 4-6 weeks. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect any repair or times.

Out-of-warranty Work and Maintenance of ZINVO Products: For out-of-warranty work, an estimate as to cost and time will be provided, whereby approval and payment for such services must be obtained prior to processing any such request.

If you have any question, please contact us at