Customer service

Privacy Policy


Updated: 1 January 2020

ZINVO GROUP INC respects your concerns about privacy.

This Global Privacy Policy informs you about the type of information we collect about our consumers, how we use and look after that information, and your privacy rights.


We may collect information about you in various ways, such as when you provide our website, social media channels, through sweepstakes and promotions, in response to surveys, via text messages, or on the telephone. In addition, when you visit our websites, open our emails, or interact with Zinvo Group Inc related tools, widgets, or plug-ins, we may collect certain information by automated means, such as cookies, web beacons, and web server logs. In certain circumstances, we also collect information from third-party service providers and platforms or third parties may share with us information they have gathered about you. By engaging with us you acknowledge the terms of this Global Privacy Policy and the use and disclosure of your personal data as set out in this policy.

This Global Privacy Policy aims to give you information on how Zinvo Group collects and processes your personal data.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) or is otherwise not ascertainable.

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, and title.
  • Contact Data includes first name, last name, billing address, delivery address, email address, and mobile or other telephone numbers.
  • Payment Data includes bank account and payment card details, expiration date, authorization number or security code, and billing address.
  • Transaction Data includes Contact Data, Payment Data, and details about products and services you have purchased from us.
  • Customer Service Data includes service inquiries, comments, and warranty and repair history.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on devices you use to access this website. 
  • Profile Data includes username or similar identifier, password, date of birth, gender, marital status, demographics, Transaction Data, and your interests, preferences, feedback, and survey responses .
  • Usage Data includes information about how you use our website, products, and services.
  • User Content includes photographs, comments, and other content you provide.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties.
  • Friends Data includes contact information you provide about friends or other people you would like us to contact.

Please keep in mind that many of the data elements mentioned above do not by themselves constitute personal data but instead only constitute personal data when combined with other data elements. For example, demographics data, Usage Data, and details about products and services you purchase from us do not constitute personal data unless combined with Identity Data or other data that connects such information to your identity.


We use different methods to collect data from and about you, including through:

  • Direct interactions. You may give us your Identity, Contact, Payment, Transaction, Customer Service, Profile, User Content, and/or Marketing and Communications Data by filling in forms or by corresponding with us by mail, telephone, email, social media, or otherwise. This includes personal data you provide when you:
    • Create an account;
    • Seek to purchase our products;
    • Apply for our services (such as warranty or after-sales service);
    • Subscribe to our newsletter;
    • Request marketing to be sent to you;
    • Enter a competition, promotion or survey;
    • Interact with us on social media; or
    • Give us some feedback.
  • Automated technologies or interactions. As you interact with our website, apps, social media platforms, physical stores, and “smart” watches, we may automatically collect Technical, Profile, and/or Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, location-sensing technology, and other similar technologies. We may also receive Technical, Profile, and/or Usage Data about you if you visit other websites employing our cookies. 
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, including the following:
    • Identity and Contact Data from publicly available sources;
    • Contact, Payment and Transaction Data from payment processor and fraud detection and prevention companies;
    • Identity and/or Contact Data from friends or people you know and who have asked us to contact you;
    • Technical Data from analytics providers like Google;
    • Technical Data from search information providers;
    • Identity, Contact, Profile, Usage, User Content, and/or Friends Data from social media channels like Facebook, Instagram, Pinterest, and Twitter.
    • Identity, Contact, Profile, and/or Usage Data from advertising networks and marketing lists; and
    • Identity, Contact, and/or Profile Data from marketing insights companies like Experian.


We maintain administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. While no safeguards are infallible, we take data security seriously and believe that we have implemented robust measures to minimize the risk of data breaches. However, we cannot guarantee the security of your data transmitted over the internet, and we do no warrant the security of any information, including personal data, which you transmit to us over the internet.


We will retain your personal data for as long as we believe it is needed to fulfill the purpose(s) we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for analytical, statistical, or other purposes, in which case we may use or share this information indefinitely without further notice to you. Similarly, we may use or share Aggregated Data indefinitely without further notice to you. In general, we will retain your personal data for as long as we engage with you and, following that period, we will only retain your personal information for as long as is reasonably necessary under the circumstances.


We offer you certain choices in connection with the personal data we collect about you, such as how we communicate directly with you. To update your preferences, to ask us to remove you from our mailing lists, to exercise your rights, or to submit a request, please Contact Us. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.